Responsibilities
- Must be able to quickly navigate dispatching enterprise systems.
- Must be able to communicate effectively via email, in person and on the telephone.
- Daily work with internal and external customers, drivers, managements, etc.
- Understand what drivers an effective safety culture and actively participates in the Company’s mission to make decisions that positively impact the safety. of our drivers.
- Excellent interpersonal skills, able to listen for needs, check for understanding and accuracy, and build relationships with other employees.
- Experience dispatching/managing local, regional, and over-the-road drivers.
- Efficient with computer-based dispatch programs, outlook email and excel spreadsheets.
- Dispatchers ensure that our routes are accurately and completely shipped via cross-checking paperwork.
- Accurately dispatch Drivers from the distribution facility with the equipment they need to service the customer.
- Dispatcher is the primary point of contact for our Drivers while drivers are out on routes.
- Use of dimensional thinking skills; able to multi-task and problem-solve as an integrated member of the Shipping Office; ability to trouble-shoot problems on the fly and effectively manage tasks in a fast pace work environment.
- Troubleshoot customer service and equipment/truck-related issues.
- Handling and understanding billing/shipping paperwork requirements.
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