Position Goals: Maintain customer satisfaction while generating sales.
Summary: This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries.
Responsibilities:
- Researching and posting items for sale online and on social media company accounts
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Organize and gather detailed information about inventory for posting online on various sales sites.
- Organize and maintain the warehouse and inventory
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
- Performs other duties as assigned by the department manager.
Job Requirements:
- Skilled written and oral communication
- Detail oriented and goal driven
- Customer service focus
- Proficient MS Office applications and online site administration
- Typing speed of 45 WPM
- Organizational skills
- Ability to lift up to 50 pounds on occasion
- Valid driver’s license
Working Conditions: Customer Service Representative is in an office and shop environment. Weekend work is expected.
Pay:
We are a merit shop. Wage will depend on the individual candidates.
Company Benefits:
- Medical
- Dental
- Vision
- Life and AD&D
- Disability
- 401(K)
- Immediate Vacation Accrual
Pre-Screening:
- Five Panel Drug Screen
- Motor Vehicle Report
- Standard Physical
- Criminal Background Check with Felony and Misdemeanors
- Employment Verification
- Social Security Verification
Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required. |
